SHIPPING POLICY

MOST ITEMS ARE MADE TO ORDER, PLEASE ALLOW 3-4 WEEKS FOR SHIPPING.

ALL SALES FINAL. NO RETURNS, EXCHANGES, UNLESS ITEM IS FAULTY. IF YOUR ORDER HAS NOT SHIPPED, YOU MAY REQUEST A REFUND AT ANY TIME. NO MODIFICATIONS TO YOUR ORDER AFTER PLACED. PLEASE BE SURE OF YOUR CART BEFORE PURCHASE.

FAULTY RETURNS OR ORDER INQUIRIES EMAIL INFO@BURNTCOMPANY.LA. GENERAL RESPONSE TIME WITHIN 2-4 WORKING DAYS. WE WILL TAKE CARE OF IT.

FOR ITEMS THAT ARE PRE-MADE, ORDERS SHIP WITHIN 7 DAYS OF ORDER DATE, UNLESS A SPECIFIC SHIP DATE IS GIVEN FOR PRE-ORDER ITEMS. PRE-ORDER ITEMS USUALLY SHIP WITHIN 3-4 WEEKS. INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS & DUTIES.